Support
Sfuma is a free portrait retouching app for iPhone, made by NameVerse, Inc. The fastest way to get a problem solved is Send feedback inside the app. For everything else, email works.
Report a problem from the editor
- While editing, open the ⋯ menu and choose Send feedback.
- Say what you were trying to do, whether it went well, mixed or badly, and what you saw.
- Choose what to include. The photo, the result, your edit settings and the face-detection numbers are optional; device model, iOS and app version, language and a random install ID always go.
- Press Send. Nothing is sent before that.
From Settings → Feedback you can also send a report without a photo, or add one from your library.
Proof: location data and the camera serial number are stripped from photos before upload, and names you gave faces never leave the phone.
My reports: see what happened to it
Settings → Feedback → My reports lists each report you sent and its state, from Received and Being worked on to Fixed. When a fix ships, the app asks you on that build whether it worked. Before we call a fix confirmed, we ask the person who sent the report whether it worked. You can delete a report at any time; its files and your text are deleted on our side too.
Common things
Face tools say “No face found”
No face was detected in the photo. Face tools wake up when there is one; Edit, Looks and the body options in Slimming still work.
Slimming does nothing where I tap
Pick a body option first (Arms, Legs, Waist, Stomach or Butt), then tap the photo. Raise Size or Strength if the change is too small. Nose and Chin need a detected face.
A look code does not load
Check the code against the screenshot: it is SF- followed by groups of four characters (the last group can be shorter), and codes never contain the letters I, L, O or U. If it still fails, ask the sender to share the link instead.
Restore purchase does nothing
Make sure the phone is signed in to the same Apple Account (Apple ID) that bought the unlock, then try Restore again. If it still fails, write to us with the date of purchase.
I want a refund
Refunds are handled by Apple. Settings → Request a refund opens the right page.
Export says the phone is almost full
Free some space and try again. Exports are written at full size and need room.
[email protected], in Turkish or English. We answer within a few days. Please include your app version from Settings and, if it helps, the report reference the app gave you.
Account and data requests
There is no account to delete. Feedback reports can be deleted from My reports in the app. For any other privacy request, including the rights described in the privacy policy, email the address above.